Waldorf Astoria Hotels & Resorts is a Hilton Worldwide luxury hotel and resort brand. Positioned as the flagship brand within Hilton’s portfolio, Waldorf Astoria offers the Hilton’s highest standards of facilities and services.

360° Feedback

Leading oneself effectively is the foundation upon which all successful leaders build their personal credibility. KA implemented a 360 degree feedback process to assist the General Manager of the Waldorf Astoria in Naples, Florida and his executive staff build on their personal strengths, as well as address opportunities for development.

1
Start with a clear understanding of needs and desired outcomes.
2
Leverage multiple organization development approaches/tools.
3
Integrate & incorporate people, processes & technology.
4
Reinforce application and impact until desired results are attained.

Results & Outcomes

Each participant received anonymous feedback from vested stakeholders on critical leadership competencies directly aligned with the properties’ strategic objectives. After reviewing their personal data, KA provided one-on-one coaching to clarify and confirm results.

Employee Development

Each participant received a plan with specific development paths mapped for them individually.

Leadership Development

The executive performance of the leadership team was improved overall as a result of each leader understanding and internalizing different perspectives of their performance.